Frequently Asked Questions

How do I purchase and use teaching materials in electronic format?

How can I use a purchase order online?

Is Prestwick House's site secure?

When will I get the books I order?

How much is normal shipping (UPS ground)?

What options are available for expedited shipping?

Can you help me find a book not listed in the catalogue or on the web site?

Can you tell me if a title is appropriate for my classroom?

How does the “Professional Preview Service” work?

Do you have a return policy?

I live internationally or in an offshore US territory. How do I place an order?

I have a question not answered here. How do I find the answer?


How do I purchase and use teaching materials in electronic format?

Many Prestwick House reproducible teaching materials are available for immediate download from our website. Not only are these products available to you within minutes of completing your order, but you avoid shipping charges!

After placing your order, you will be able to download the teaching materials from the My Downloadables tab on the main menu. These materials will remain on your account for 30 days and are available for download to any computer with an internet connection. Please be sure to save a copy of your purchases to your computer.

Note: You will not receive a binder with the purchase of downloadable materials.

All our downloadable materials are in Adobe Acrobat (PDF) format. You can download and install this software for free at Adobe.com. Installing the latest version of this software should solve most problems you may have viewing and printing Prestwick House products online.


How can I use a purchase order online?

Only schools and districts are permitted to use a purchase order at Prestwickhouse.com. To request authorization to use a purchase order:

1. Visit the “My Account” section of our website

2. If you have not already done so, choose “school” or “district” from the drop down menu directly following the prompt “I will be ordering as” and click the green “Update my Account” button at the top.  

3. Below this, the question “Would you like to request to use online Purchase Orders,”will appear. Click the “yes” radio button (Note: You may have to refresh your screen before this option appears)

4. Click the green “Update My Account Button”

An email will be sent shortly to verify that your request has been received. Once customer service has verified your school's billing and shipping information, your account will be able to use a purchase order on our site.


Is Prestwick House's site secure?


Prestwick House uses both ControlScan and THAWTE security to make sure that the personal information you send us is safe. ControlScan checks our site daily to make sure that it is not vulnerable to attacks. When you see the ControlScan logo, you can be sure that doing business on PrestwickHouse.com is as secure as doing business over the phone.


When will I get the books I order?

Most orders (95%) are shipped within 24 hours of the time we receive them. Orders shipped via UPS ground (our default shipping service) are generally received by our customers within 10 business days depending on the distance the shipping address is from our Delaware warehouse.

Orders shipped to locations:

► On the East Coast are delivered within 3-5 business days
► In the Mid-West are delivered within 5-7 business days
► In the Rocky Mountain region are delivered within 7-10 days
► On the West Coast are delivered within 7-10 days

Orders placed over the weekend or after noon on Friday will be shipped on Monday.

UPS will not ship to PO Boxes, and we will need a valid street address in order to be able to process your order and deliver them within the aforementioned time frame. If you need your books more quickly, you can also choose to have them shipped via an expedited service as described below.


How much is normal shipping (UPS ground)?

For orders of $50.00 or less, shipping is $6.00. For orders with a total between $50.01 and $799.99, shipping charges are 12% of the order's total. For orders over $800.00, add 10% to your order for shipping. Customers outside of the United States should call our toll-free number to receive a quote on shipping.


What options are available for expedited shipping?

We offer expedited services from UPS including Next Day, 2nd Day, and 3rd Day Air. The price depends on the location to which we are shipping and the weight of the package. Our web page will automatically calculate the cost of shipping on our check-out page. Expedited orders placed after 2:00 p.m. Eastern Standard Time will not ship until the following business day.


Can you help me find a book not listed in the catalogue or on the web site?

If there is a book that you want but can't find, we will be happy to order it for you. Our team of researchers adds new and exciting material to our database every day, but teachers like you are still the best source for keeping us up with the changes in the field. If there is a book you need, just give us a call at (800)-932-4593 between 8am and 6pm EST or email us at info@prestwickhouse.com.


Can you tell me if a title is appropriate for my classroom?

You may want to first consult your state's Department of Education to find out which novels are appropriate for which grade levels. All of our teaching materials that cover a novel are written to be appropriate for the grades and classes that would be reading that particular novel.

You may also call during normal business hours and ask to speak to our curriculum specialists who are on hand to answer any questions you may have about using any of our material. At Prestwick House, our commitment to making your teaching burden lighter begins before you ever place an order, so if you find that a title doesn't fit your classroom's needs, we have a hassle-free return policy to make your life easier. Since you know your class' needs better than anyone, we have created a “Professional Preview Service” to give you a chance to evaluate our products with no risk.


How does the “Professional Preview Service” work?

At Prestwick House, we know that you do not take the decision of investing your school's money in a program that may or may not work in your classroom lightly, so we've developed a “Professional Preview Program” for your convenience. If you'd like to preview some new materials, simply mail or fax us a letter signed by a school administrator and printed on school letterhead requesting the materials. You can review the books for thirty days before returning them. We will either include a merchandise return label with your shipment or call a shipper to arrange for pickup so that if you decide that you do not want to keep the materials, you don't have to worry about the return postage.

Unfortunately, reproducible items (that is, items designed to be photocopied and handed out to students) cannot be sent out on professional preview. Sample packets or PDFs are available for these products.


Do you have a return policy?

Returns and Exchange Policy for Public/Private Schools, School Districts, and Public/Private School Teachers

 

Returns

We will gladly accept items ordered from schools and teachers for return as long as the items are in original, resalable condition with no damage.  All returns must be sent to us within 90 days of your original invoice date.  For returns over $150.00, please call for authorization.

Credit Card orders will be credited to the card used for the order.  All other returns will be credited to your account.  Please include a copy of either the original Invoice or Packing Slip and please indicate the reason for your return.  The Packing Slip was included with the original shipment.

 

 

Special order item(s) will not be accepted for return.

 

 

Exchanges

We will gladly accept exchanges as long as the items are in resalable condition.  Please note, you are responsible for shipping and handling fees for both the replacement items and the original order.  Please indicate the Item Number, Quantity, and Price for the items we will be reshipping to you.

 

 

 

Returns and Exchange Policy for Retailers/Wholesalers

 

We will gladly accept returned items as long as the items are in original salable condition and are not damaged.  All returns must be sent to us within 60 days of your original invoice date.  Please call for return authorization prior to shipping the items back to us.

 

All returns are subject to a 20% re-stocking fee. 

 

All returns will be credited to your account.  Please reference the Invoice Number or Packing Slip Number from your original purchase.

 

If we determine that items returned are not in salable condition, you are responsible for shipping costs if you would like them back.

 


I live internationally or in an offshore US territory. How do I place an order?

Although our downloadable products are available to customers worldwide, we are not currently able to ship hard copy items to countries outside of North America and the U.S. territories. If you have any questions regarding this policy, please call (800)-932-4593.



I have a question not answered here. How do I find the answer?

Please contact us via telephone at (800)-932-4593 from 8am-6pm EST or via email at info@prestwickhouse.com and one of our friendly customer service representatives will be happy to address your questions.

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