Frequently Asked Questions

What discounts do you offer on paperbacks?

We offer discounts of up to 35% on every paperback book we carry, including popular titles such as Fahrenheit 451, The Great Gatsby, and Night.

Our base discount for all our books is 25%, so you'll never pay full retail price.

If the total retail value of all the items on your order is $500 or more, you'll receive a 30% discount on all your paperbacks.

And if the total retail value of your order is over $2,500, you'll save 35% on your paperbacks.

Plus, our Literary Touchstone Classics are always at least 50% off the retail price.

Retail value of your order Your paperback discount
up to $499.99 25%
$500 to $2,499.99 30%
$2,500 and up 35%

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How do I use a school purchase order to buy from you?

To use a school purchase order during checkout, your billing address must be a valid school address.

You can use the handy "Find Schools" button on the checkout page to find your school by Zip Code*. Select your school's address, and you'll automatically be authorized to pay using a purchase order.

Once you've finished your purchase, fax us the purchase order at 888-718-9333 and we'll send you your items as soon as possible.

*If your school isn't in the School Finder, please call us at 800-932-4593.

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What are your standard shipping rates?

Shipping rates are determined by the monetary value of your order. Our shipping rates are as follows:

Orders less than $3,000: add 10% of order total
($8.00 minimum shipping cost)
Orders over $3,000: Free shipping!

These shipping rates are valid for the continental United States. If you live in AK, 
HI, PR, or Canada, please call 800-932-4593 for a shipping quote.

If you live outside the US and Canada or in a US territory, please click here for more information.

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When will I receive my order?

Most customers receive their orders within 10 business days.

Orders shipped via Standard Shipping are sent via UPS Ground, UPS, Surepost, or USPS Priority. We ship all of our orders from our warehouse in Delaware, so the following shipping estimates by region generally hold true:

East Coast 3 – 5 business days
Midwest 5 – 7 business days
Rocky Mountains & West Coast 7 – 10 business days

We ship over 97% of orders within 24 hours.

Orders placed over the weekend or after 12 PM on Friday will be shipped on Monday provided that the items on the order are in stock.

If you need your order more quickly, UPS three-day, two-day, and overnight service are available.

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What options are available for expedited shipping?

We offer expedited services from UPS, including Next-Day, 2nd-Day, and 3rd-Day Air.

Your shipping costs are automatically calculated during checkout. Shipping costs depend on your location and the weight of the package.

Expedited orders placed after 2 PM Eastern Standard Time will not ship until the following business day.

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I live outside the US and Canada or in a US territory. Can I still order from you?

Yes! Our downloadable products are available to customers worldwide.

Unfortunately, we are at this time unable to ship physical objects to addresses outside the continental US, HI, AK, US protectorates (such as Puerto Rico or the Virgin Islands), and Canada.

If you have any questions regarding this shipping policy, please call us at 800-932-4593 or email us at info@prestwickhouse.com.

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What is your return policy?

To read our full return policy, please click here.

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What do I do if my shipment contains damaged, missing, or incorrect items?

Please email our friendly customer service staff at info@prestwickhouse.com with your order number and a description of the damaged, missing, or incorrect items. We will get back to you within one business day with a resolution. Alternatively, you may call us during our regular business hours at 1-800-932-4593 for immediate help.

All claims for adjustment must be made within 60 days of receipt.

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How do I access the downloadable teaching guide I've just purchased?

To purchase and download teaching guides from Prestwick House, you must first have registered an account on prestwickhouse.com. Your downloadable teaching guide will be permanently stored within your prestwickhouse.com account.

To access your downloadable teaching guide:

  • Log in to your prestwickhouse.com account.
  • Click My Resource Library at the top of the page.
  • Click the teaching guide you wish to download.

Once you've downloaded your teaching guide, you can save it to your computer.

All of our downloadable teaching guides are in PDF format. You can download free software necessary to read documents in this format, Adobe® Reader®*, by clicking here.

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I haven't read this book. Can you tell me whether it's appropriate for my classroom?

All classrooms are different, and sometimes it can be tricky to determine whether a text will be suitable for the students you teach. We can help!

Call us at 800-932-4593 (Mon – Fri, 8 AM – 6 PM Eastern Standard Time) and ask to speak to one of our curriculum specialists. Our staff has decades of experience reading and writing about the books teachers use in their classrooms, and we'd be glad to answer any questions you may have.

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The book I want isn't listed in the catalog or on prestwickhouse.com. Can you help me find it?

If there is a book that you want but can't find, we will be happy to order it for you! You can get in touch via any of the following methods:

Live chat:
Phone 800-932-4593 (Mon – Fri, 8 AM – 6 PM Eastern Standard Time)
email: info@prestwickhouse.com

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How do I order tests or teacher's editions of Prestwick House resources?

We keep test packages and teacher's editions of Prestwick House books off of our website to keep students from trying to order them. If you're a teacher or school and you'd like to order a teacher's edition or test, you can do so by phone at 1-800-932-4593, but please note that they can only be shipped to school addresses. We're unable to ship any products with answer keys to home addresses.

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I have a question that isn't answered here. How do I find the answer?

Sorry we didn't answer your question here! You can ask us your specific question via the following methods:

Live chat:
Phone 800-932-4593 (Mon – Fri, 8 AM – 6 PM Eastern Standard Time)
email: info@prestwickhouse.com

When you call us, a live customer service representative will pick up the phone — we won't waste your time by making you choose option after option from a phone tree.

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* Adobe Reader is either a registered trademark or a trademark of Adobe Systems Incorporated in the United States and/or other countries.