Return Policy

Schools and Individuals Return Policy

Items ordered directly from Prestwick House may be returned to us under the following conditions:

  • Items must be new, unopened, and include all components
  • Items may not be stamped or otherwise written in
  • Return shipments must include a copy of the original packing slip or invoice — e-mail us at info@prestwickhouse.com if you need a copy.
  • Return shipments must be sent by traceable means within 90 days of the invoice date

Retailer Return Policy

Items ordered directly from Prestwick House may be returned to us under the following conditions:

  • Items must be new, unopened, and include all components
  • Return shipments must include a copy of the original packing slip or invoice
  • Return shipments must be sent by traceable means within 60 days of the invoice date
  • For returns over $150, please call for an authorization
  • All Retailer returns are subject to a 20% re-stocking fee

Returns that meet the above conditions should be sent to:

Prestwick House, Inc.
Attn: Returns Department
58 Artisan Drive
Smyrna, DE 19977

Refunds will only be issued for new merchandise ordered directly from Prestwick House and returned in original condition.

Refunds will be issued for the value of the items ordered as stated on the original invoice; original order shipping and handling and return freight charges will not be refunded.

We suggest you retain a copy of the tracking number for your return for reference.

A refund will be issued within 2 – 4 weeks of us receiving the returned item(s) provided they meet the conditions above.

What do I do if my shipment contains damaged, missing, or incorrect items?

Please email consumer service at info@prestwickhouse.com with your order number and a description of the problem. We will respond within 24 business hours.